Recovering from Hurricane Helene
Updated on October 7, 2024 at 9:29am
As we emerge from the devastation our communities have suffered, our top priority is the safety of our customers and our team members. Currently, we are assessing our locations, our teams, and our ability to provide services safely. With utilities and communications still impaired, particularly in our home base of Western North Carolina, please check this page for the most recent updates and service availabilities.
Resources
Our team has gathered as much information as we can about support services in areas affected by this disaster, and organized these resources into four main categories. Each page contains links, phone numbers, addresses and more to help support you right now, and as we move forward.
If you need help with your loan…
If you have concerns about making loan payments, or questions about your loan, we’re here to help. Do not email any sensitive information such as account numbers, Social Security Numbers, or passwords.
- If you need payment assistance for your mortgage, home equity, auto, or other consumer loan, complete this secure form.
- For questions or requests on your consumer or mortgage loan, unrelated to payment assistance, please email [email protected].
- For questions or requests on SBA loans, visit the Business Support Resources page or contact [email protected].
- For questions regarding your commercial loans, please contact your relationship manager.
Status:
Online Banking and Mobile Banking
- Online Banking ad Mobile Banking are available.
ATMs
The following ATM’s are currently NOT in service:
- North Carolina:
- Columbus
- Hendersonville
- South Asheville
- Tryon
- Weaverville
- Tennessee:
- Merchants Greene
- Morristown Main
Branch Locations
- See below for the most up-to-date list of closed locations.
Customer Care
- Our Customer Care Center is currently open with limited capacity from 9:00am to 5:00pm, Monday – Friday.
- Please be patient, our Customer Care team is working with reduced capacity. Expect wait times to be longer than average.
- Consider using Online and Mobile Banking rather than calling Customer Care.
Branch Status:
Our teams are working as quickly as possible to restore service at all locations. Before attempting to visit a location, please check this site to ensure the location is open.
Closed
These branches are currently closed as we await restoration of utilities and can safely re-open the location. All other locations are open for normal business hours.
North Carolina
- Arden
- Tryon
- Weaverville
Drive-Thru Only with Limited Hours
These North Carolina branches are offering limited services through the drive-thru from 9:00am – 1:00pm.
- Columbus
- Downtown Asheville
- South Asheville
Drive-Thru Only
These branches are offering limited services through the drive-thru during normal business hours.
North Carolina
- Clyde
- Hendersonville
- Waynesville
