Frequently Asked Questions

No, unless notified otherwise, your account numbers will remain the same.

You can continue to use your existing Quantum National Bank Checks, although check images may not be immediately available in Online Banking after March 10, 2023. We recommend ordering new HomeTrust checks at your earliest convenience.

Yes, beginning the week of February 20, 2023, you will receive your new debit card by mail. Follow the accompanying instructions to activate your new card.

Please contact HomeTrust customer care at 800-627-1632 on Monday through Friday from 8:00 am to 7:00 pm and on Saturdays from 9:00 am until 3:00 pm.

You may begin using your HomeTrust debit card on March 11, 2023. Your Quantum National Bank debit card will no longer work after March 12, 2023.

Yes, after March 13, 2023, your account will have transitioned to HomeTrust and you may conduct your banking business at any of our HomeTrust locations. Visit htb.com/locations to find out where we’re located.

No, however HomeTrust does provide offer surcharge refunds from non-HomeTrust ATM's on some account types.

No, HomeTrust does not offer counter checks. We recommend ordering new HomeTrust checks at your earliest convenience.

No. Online banking is a banking preference. It is free of charge and we encourage you to use online banking or the HomeTrust Mobile Banking app for easy 24-hour a day banking.

To access online banking, download the HomeTrust Bank Mobile app, or visit the HomeTrust website to log in. For first-time login instructions, check out our step-by-step guide here.

No. Unless you are notified otherwise, your user ID will remain the same.

Yes. Your password will be reset to the last 6 digits of your Tax ID. Once you log in, you will be instructed to create a new password.

Beginning Monday March 13 at 9:00 am EST, you can enroll in HomeTrust’s Online and Mobile Banking.

If you are enrolled in Bill Pay services, billers and bill history will move to your HomeTrust account and any payments entered into the system will be processed and scheduled as normal. Please note that Bill Pay is not the same service as your person-to-person payment service which his called PopMoney.

No. HomeTrust uses Zelle^® as the way to transfer money. If you have recurring payments using PopMoney on your checking account, please note the recipient and payment schedule so you can schedule those payments using Zelle, beginning March 13, 2023. Zelle is an easy-to-use service via online banking or the HomeTrust Mobile Banking app.

Yes, download our HomeTrust Bank mobile app on your Apple or Android device.

Before you can begin using Mobile Banking, you will need to first enroll in Online Banking on the HomeTrust website. On the homepage, click the green Online Banking button, and then click on “Enroll in Online Banking” below the login information. If you have any questions or issues enrolling in Online Banking or Mobile Banking, please contact HomeTrust customer care at 800-627-1632 on Monday through Friday from 8:00 am to 7:00 pm and on Saturdays from 9:00 am until 3:00 pm.

Beginning Monday, March 13, 2023 at 9:00 am EST, you may enroll in HomeTrust’s Online & Mobile banking.

Yes, simply log into the HomeTrust Mobile Banking App, and click on the "Deposit” tab. The App will walk you through your deposit, step by step.

Yes, you can use your HomeTrust debit card with Apple Pay, Google Pay, or Samsung Pay. Use your mobile phone to pay for purchases both online and at any of the millions of retail locations that accept mobile payments. You can learn more about these great services here.

If you are currently enrolled in Bill Pay services, any payments you have entered into the system will be processed as scheduled.

All automatic payments from your debit card will need to be set up with your payees. Please note the recipient and payment schedule so you can schedule those payments to begin from your new HomeTrust debit card beginning March 13, 2023

If you are currently enrolled in Bill Pay Services, any payments you have entered into the system will be processes as scheduled.

No. HomeTrust uses Zelle^® as the way to transfer money. If you have recuring payments using PopMoney on your checking account, please note the recipient and payment schedule so you can schedule those payments using Zelle, beginning March 13, 2023. Zelle is an easy-to-use service via online banking or the HomeTrust Mobile Banking app.

Quantum’s Certificates of Deposit (CDs) that have a fixed term and rate will remain unchanged until the time of maturity. Quantum’s deposit accounts (checking, savings, and money market) have variable rates that are subject to change at any time. However, HomeTrust Bank has no immediate plans to alter the interest rate strategies used by Quantum at the time of conversion and expects that deposit rates will follow similar patterns for the months after conversion. Given the volatility of market interest rate changes driven by the Federal Reserve changes in the Fed Funds Rate, as well as economic uncertainty in the broader market, no further predictions or assurances can be made beyond that timeframe.

No. The terms of your loan will not change. Each Quantum customer received a letter delivered to their address on the account by the U.S. Post Office that outlines how to make loan payments.

Yes, you may continue to use your Quantum National Bank Credit Card until it expires. However, please note your Quantum Credit Card will not be transferred to HomeTrust, as it is provided by a third party vendor and is not connected in any way to HomeTrust.