Fraud alert – be aware of new spoofing and social engineering calls
We are seeing multiple recent reports involving callers identifying themselves as “Stephen/Steven Hensley” from Treasury Management, Fraud, or other HomeTrust Bank departments. In each case, the caller spoofed HomeTrust Bank phone numbers and attempted to create urgency around suspicious ACH or wire activity.
Common themes observed:
- Caller ID spoofing using HomeTrust/customer care numbers.
- Claims of suspicious ACH, wire, or treasury activity.
- Requests for you to log into online banking or change credentials.
- Attempts to transfer the customer to a “senior specialist” or supervisor.
- Fraudsters already possessing partial customer information, increasing credibility.
While the phone numbers, customer details, and transaction scenarios vary, the recurring use of the same name and similar scripting suggests a coordinated spoofing/social engineering campaign.
Please remember:
- HomeTrust Bank will never request passwords, 2FA/MFA codes, or ask customers to move funds to “safe” accounts.
- Caller ID should not be relied upon as validation.
- Hang up and call the bank back at 800.627.1632.
- You can also call your banker at their normal number you reach them at.
Suspected Fraud
If you suspect fraud on your account, or if you received correspondence from HomeTrust Bank that you feel is fraudulent or unauthorized by you, it is crucial to contact our Customer Care Center at 800.627.1632 to report the suspicious activity. They will guide you through the necessary steps to secure your account and prevent any further unauthorized transactions. Customer Care Center representatives are available:
- Monday – Friday 8:00 a.m. to 7:00 p.m.
- Saturday 9:00 a.m. to 3:00 p.m.
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