Friendly workers in a call center.

Contact Us

Our Customer Care Center is currently open with limited capacity from 9:00am to 5:00pm, Monday – Friday.

Please be patient if you choose to call. Consider using Online and Mobile Banking for balance inquiries, transfers, and other services.

For the most up-to-date information about branch and ATM availability, click here.

Suspected Fraud

If you notice suspicious activity on your account, or suspect any type of fraudulent activity, please call our Customer Care Center:

Phone: 800.627.1632

Hours:

  • Monday – Friday 9:00am to 5:00pm

Lost or Stolen Cards

Call 800.627.1632 and press 5.

Customer Care Center

For support with both personal and business accounts, online banking, and most general questions, reach out to our Customer Care Center:

Phone: 800.627.1632

Due to recent severe weather, our temporary hours are:

  • Monday – Friday 9:00am to 5:00pm

Mailing Address: PO Box 10, Asheville, NC 28802

You can also contact our Customer Care Center using the form below.

Please note: Do not submit any sensitive information, such as account numbers, credit or debit card numbers, social security numbers, or passwords on this form.