Privacy and Security

Important Security Notice

HomeTrust Bank has identified a series of fraudulent phone calls from individuals impersonating HomeTrust employees. In several recent cases, the caller identified himself as “Chad from HomeTrust Bank” or a similar name and claimed he was “calling to prevent fraud.” During the call, the fraudster asked the customer to provide one-time passcodes (OTP’s), PINs, or security verification codes to “secure” their account.

These calls are not legitimate. HomeTrust Bank will never ask you for one-time passcodes, Multi-Factor Authentication (MFA) tokens, passwords, or PINs by phone, text, or email.

If you receive a call like this:

  • Do not share any codes, credentials, or account information.
  • Hang up immediately.
  • Contact HomeTrust Bank directly at 800.627.1632.
    • For business and commercial customers, reach out to your Relationship Manager to confirm authenticity.
  • Report any suspicious calls or messages using the number above or by contacting your local branch right away.

Your vigilance helps protect your business and the entire HomeTrust community. Read on for more information on what to do if you suspect fraud on your account, and how to help avoid fraud attempts.

Suspected Fraud

If you suspect fraud on your account, or if you received correspondence from HomeTrust Bank that you feel is fraudulent or unauthorized by you, it is crucial to contact our Customer Care Center at 800.627.1632 to report the suspicious activity. They will guide you through the necessary steps to secure your account and prevent any further unauthorized transactions. Customer Care Center representatives are available:

  • Monday – Friday 8:00 a.m. to 7:00 p.m.
  • Saturday 9:00 a.m. to 3:00 p.m.

Other Helpful Steps

  • Change your passwords for all online accounts and enable two-factor authentication whenever possible.
  • Keep a close eye on your credit reports and monitor your bank statements regularly for any unusual activity.
  • Consider using a credit monitoring service to receive alerts and monthly score updates.
  • Learn more about how to protect yourself and your finances on our Online Security and Financial Tips pages.

By acting swiftly and responsibly, you can minimize the potential damage caused by account fraud and safeguard your financial well-being.